DELIVERY & SHIPPING POLICY

This Delivery & Shipping Policy explains how Sri Govinduni Goseva processes and delivers orders placed through sggstore.in.

By placing an order through our website, you agree to the terms of this Delivery & Shipping Policy.

1. Delivery Locations

Sri Govinduni Goseva currently provides delivery services within India only.

We aim to deliver orders to serviceable PIN codes across India through suitable courier and logistics partners.

Delivery availability may depend on the serviceability of the customer’s PIN code and the nature of the product.

2. Order Processing

After successful payment and confirmation of an order, we will process the order for dispatch.

Orders may be processed and dispatched depending on:

Product availability
Order verification
Payment confirmation
Packaging requirements
Courier/logistics availability

For certain products, additional processing time may be required because of their natural, agricultural or traditionally prepared nature.

3. Estimated Delivery Time

The usual estimated delivery time is 4 to 8 days, depending on the customer’s delivery location and distance from our dispatch location.

The estimated delivery period may vary because of:

Destination and PIN code
Courier serviceability
Weather conditions
Transportation conditions
Public holidays
Festivals
Natural disasters
Government restrictions
Courier or logistics delays
Incorrect or incomplete address information
Other circumstances beyond our reasonable control

Therefore, the 4–8 day period is an estimated delivery timeframe and not an absolute guarantee.

4. Delivery Charges

Applicable shipping or delivery charges, if any, will be displayed to the customer during the checkout process before the order is confirmed.

Shipping charges may vary depending on factors such as:

Delivery location
Order weight
Product quantity
Package dimensions
Courier charges
Other applicable logistics costs

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

Full name
House/building number
Street/locality
Village/town/city
District
State
PIN code
Valid mobile number

Sri Govinduni Goseva will not be responsible for delivery problems caused by an incorrect, incomplete or inaccurate address or contact information provided by the customer.

6. Courier and Logistics Partners

We may use third-party courier and logistics companies to deliver orders.

The courier or logistics partner may be selected based on factors including destination, serviceability, product type, package size and delivery requirements.

The selected courier partner may vary from order to order.

7. Order Tracking

Where tracking information is available, customers may receive shipment/tracking details through the contact information provided during checkout.

Customers can use the tracking information provided by us or the applicable courier partner to check the status of their shipment.

8. Delivery Attempts

The courier partner may make one or more delivery attempts at the delivery address provided by the customer.

Customers should ensure that someone is available to receive the package when delivery is attempted.

If delivery fails because of an incorrect address, unavailable recipient, incorrect phone number, refusal to accept the package or other circumstances attributable to the customer, additional delivery arrangements or charges may apply.

9. Damaged or Tampered Packages

Customers are advised to check the condition of the package when it is delivered.

If the package or product appears damaged, defective, tampered with or incorrect, please contact Sri Govinduni Goseva immediately after receiving the order.

Please retain:

The product
Original packaging
Shipping label
Invoice/order details
Photographs or videos of the package and product

These may be required to assess the complaint.

10. Defective, Damaged or Incorrect Products

Sri Govinduni Goseva generally does not accept product returns.

However, if a customer receives a defective, damaged or incorrect product, the customer may contact us immediately.

After verification of the issue, we may provide:

A replacement of the affected product; or
A refund for the affected product,

as applicable and at our discretion, subject to applicable law.

Customers should contact us as soon as possible after delivery.

Contact:
Phone/WhatsApp: 90906 77776
Email: srigovindunigoseva@zohomail.in

11. No Order Cancellation

Orders placed through sggstore.in cannot be cancelled after the order has been successfully placed.

Customers should carefully verify their products, quantities, delivery address and contact details before completing the order.

This cancellation policy is subject to any rights that cannot legally be excluded under applicable law.

12. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe.

However, Sri Govinduni Goseva will not be responsible for delays caused by circumstances beyond our reasonable control, including:

Natural disasters
Extreme weather
Floods
Transportation disruptions
Strikes
Government restrictions
Public emergencies
Courier disruptions
Road closures
Technical problems
Other unforeseen circumstances

Where possible, we will assist customers in obtaining updated delivery information from the applicable courier partner.

13. Non-Serviceable Locations

Some remote areas, restricted locations or PIN codes may not be serviceable by our available courier partners.

If an order cannot be delivered to the provided address because the PIN code is not serviceable, we may contact the customer to request an alternative serviceable address or take another appropriate action.

14. Product-Specific Delivery Requirements

Certain products may require special handling, packaging or transportation arrangements because of their nature.

Delivery timelines for such products may differ from the standard estimated timeline.

Customers should refer to the relevant product page for any product-specific delivery information.

15. Multiple Products in One Order

If an order contains multiple products, we will generally try to dispatch them together where practical.

However, depending on product availability, packaging requirements or logistics, products may be dispatched separately.

In such cases, customers may receive separate shipments or tracking information.

16. Contact Us

For questions regarding delivery, shipping, tracking or delivery-related complaints, please contact:

Sri Govinduni Goseva
21/194-196, Beside Vanaja Mess, Batchupeta, Machilipatnam, Andhra Pradesh, India

Phone/WhatsApp: 90906 77776
Email: srigovindunigoseva@zohomail.in
Website: sggstore.in

We will make reasonable efforts to assist customers with delivery-related issues.

17. Policy Updates

Sri Govinduni Goseva may update this Delivery & Shipping Policy from time to time.

Any changes will be published on sggstore.in with the revised “Last Updated” date.

Sri Govinduni Goseva
Natural Products • Traditional Values • Trusted Service